The metrics that matter
LTV & cohorts: are customers worth more over time?
An average LTV hides the truth; cohorts reveal it. Track what each month's new customers are worth over time to know if the business is compounding or leaking.
Lifetime value decides how much you can spend to acquire a customer, but a single blended LTV number is misleading, it averages loyal and one-time buyers and lags reality. Cohort analysis (grouping customers by join month and tracking their cumulative value) shows whether retention is improving and what a customer is really worth. AI builds the cohort math from your data; you supply the real orders.