Merchandising
Upsells & cross-sells that lift AOV
Raising average order value is the cheapest growth there is. Add relevant upsells and cross-sells at the right moments, without cheapening the experience.
You already paid to acquire the customer, so getting them to spend more per order is pure-margin growth with no extra ad cost. Upsells (a better or bigger version) and cross-sells (a complementary product) work when they're relevant and well-timed. AI maps offers to your catalog and placements; you keep it helpful, not pushy.
Raising average order value is the cheapest growth you have. The ad cost is already paid, so extra spend per order is almost pure margin.
The trick is relevant offers at the right moment, not spammy add-ons. AI can map upsell and cross-sell pairs to your catalog and the best placements. Keep it genuinely helpful, because a pushy upsell costs trust.
What you'll learn
- Cross-sell complements on the product page and cart
- Upsell a better or bigger version at decision time
- Use the post-purchase moment
- Keep it helpful, capped, and relevant